POLICIES

Exchange Conditions

Unused and Flawless: The product should be unused, unworn, unwashed, and free of flaws.
Original Packaging: Include the original tags, user manual, and all accessories.
Packaging and Labeling: Return in undamaged manufacturer packaging with the attached return shipping label. Avoid tape or stickers on the manufacturer's box.
Time Limit: Exchange within 7 days of purchase.
Exclusions: Burned or misused products are not eligible for exchange.

No After-Sale Guarantee: Electronics products have no after-sale guarantee or warranty.
7-Day Check Warranty: A 7-day check warranty applies; repair claims possible within 7 days post-purchase.
Exclusions: Does not cover misuse or usage damage.

Time Frame: Exchange within 7 days of receiving the parcel.
Packaging: Items must be well-packed; unauthorized usage voids exchange.
Return Charges: Customer covers courier company return charges.
Refund Delivery Charges: Refund up to 200/= rupees for incorrect deliveries; we prioritize affordable courier services.
Confirmation: Notify via text upon receiving your parcel; amount usable as discount or cash back.
Oversized Items: Extra charges if the package size exceeds 1 x 1 x 1 ft.

Initiating Exchange: Send the product via a courier service.
Confirmation: Our representative will inform you upon receipt.
Voucher Code: A voucher code for the product's purchase price will be issued; excludes delivery charges.
Contact: Reach us at helpline 03247757170 / 03117419595 or email: homeentic@gmail.com.
Note: Electronic products not covered by warranty; exchange only for unused items.

Cancellation Rights: Home Entic reserves the right to cancel orders without notice.
Pending Orders: New orders require a 10% advance payment if previous order not received.
Customer Cancellation: Inform within 6 hours via phone for cancellation.
Advance Payment Refund: Voucher issued for advance payment; refund via bank transfer upon request.