Exchange Conditions

  • Unused and Flawless: The product should be unused, unworn, unwashed, and free of flaws.
  • Original Packaging: Include the original tags, user manual, and all accessories.
  • Packaging and Labeling: Return in undamaged manufacturer packaging with the attached return shipping label. Avoid tape or stickers on the manufacturer's box.
  • Time Limit: Exchange within 7 days of purchase.
  • Exclusions: Burned or misused products are not eligible for exchange.

Electronics Products Policy

  • No After-Sale Guarantee: Electronics products have no after-sale guarantee or warranty.
  • 7-Day Check Warranty: A 7-day check warranty applies; repair claims possible within 7 days post-purchase.
  • Exclusions: Does not cover misuse or usage damage.

Exchange Policy

  • Time Frame: Exchange within 7 days of receiving the parcel.
  • Packaging: Items must be well-packed; unauthorized usage voids exchange.
  • Return Charges: Customer covers courier company return charges.
  • Refund Delivery Charges: Refund up to 200/= rupees for incorrect deliveries; we prioritize affordable courier services.
  • Confirmation: Notify via text upon receiving your parcel; amount usable as discount or cash back.
  • Oversized Items: Extra charges if the package size exceeds 1 x 1 x 1 ft.

Exchange Process

  • Initiating Exchange: Send the product via a courier service.
  • Confirmation: Our representative will inform you upon receipt.
  • Voucher Code: A voucher code for the product's purchase price will be issued; excludes delivery charges.
  • Contact: Reach us at helpline 03247757170 / 03117419595 or email: homeentic@gmail.com.
  • Note: Electronic products not covered by warranty; exchange only for unused items.

Shipping Policy

  • Flat Delivery Charge: Rs. 200 delivery charge.
  • Delivery Time: 5 to 7 working days; possible variations during sale days.
  • Error Refund: Contact for refunds on accidental 400 dc charges.

Order Cancellation Policy

  • Cancellation Rights: Home Entic reserves the right to cancel orders without notice.
  • Pending Orders: New orders require a 10% advance payment if previous order not received.
  • Customer Cancellation: Inform within 6 hours via phone for cancellation.
  • Advance Payment Refund: Voucher issued for advance payment; refund via bank transfer upon request.